After your order has been accepted, we will confirm with you the expected delivery date and time. Please inspect all your ordered items upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of the Goods. 

Please notify our customer service hotline +852 93004009 immediately or send us an email ( info@epicwinehk.com.hk ) if it is outside business hours in case of any breakages, shortages, or wrong order. We reserve the right to refuse any claim or request for product exchange or refund if you do not notify us of the irregularities and accept delivery of the Goods.

 

Delivery Charges
1.  You may enjoy FREE DELIVERY to 1 commercial or residential address located in our Service Area ( see below ) on orders over HK$1,200 on our Website.

2.  For other cases, delivery charges apply as follows:

-HK$100 for purchase amount below HK$1,500; 

-HK$100 for redelivery arrangement; and

-Additional delivery charge of HK$20 per case per floor apply to the address located above the 2nd storey where no elevator service is available.  Such additional delivery charge is to be paid in cash directly to the delivery driver when the items are delivered.

Service Area
1.  We offer delivery service ONLY to Hong Kong Special Administrative Region areas including Hong Kong Island, Kowloon, New Territories ( including Tung Chung and Discovery Bay ) commercial and residential addresses, and the passenger terminal ( non-restricted area ) of the Hong Kong International Airport only.

2.  We reserve the right to refuse any request for the delivery to any of the following areas:

Outlying islands;

Non-permanent address;

Hotel guest rooms;

Restricted districts and areas that our vehicles cannot access; or

No authorized or legitimate unloading area within 50 meters of the building of the delivery address.